Terms & Conditions

Customer Returns Policy

ONLINE RETURNS.

 

ONLINE ORDERS CANNOT BE RETURNED IN STORE.

 

If you're not satisfied with your purchase, please return the items for an exchange or credit.

 

• All returns must be made within 10 working days of the invoice date with a completed returns form, otherwise your order will be sent back at the customer's expense.

• Returns can take up to 1 week to be processed once we receive them, when your return is processed, we will send you a notification email.

• The cost for returning faulty or incorrectly supplied items will be reimbursed upon proof of receipt.

• Sale items are not eligible for exchange or credit.

• Underwear is not eligible for exchange or credit on return. Socks are not eligible for exchange or credit once removed from packaging.

Online orders can be returned to:

 

Puppypix
Attn: Product Returns

19 Ekala Ave

The Ponds NSW 2729 
Australia

 

We recommend using a tracked courier service for any returns.

 

Any purchases from our retail stores must be returned at a retail store – see below.

 

 

IN-STORE RETURNS.

 

Exchanges must be made within 10 working days from the date of receipt – exchanges beyond this period will not be accepted. 

 

  • The receipt is required as proof of purchase for all exchanges or returns

  • All products must be returned in original condition with tags

  • Faulty items may be exchanged or returned for a refund upon presentation of your receipt

Privacy & Safety

What type of information do we collect?


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?


Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors?


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?


It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

Click here to view which cookies are stored on your site visitors' computer. 

How can your site visitors withdraw their consent?

If you do not want us to process your data anymore, please contact us at 1300 848 878 or send us an email to admin@puppypix.com.au

Privacy policy updates


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and our contact information


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at 1300 848 878 or send us an email to admin@puppypix.com.au

Wholesale Inquiries

If you would like to partner with Puppypix please call Paul Mandeno on 0478 702 299 or email paul@puppypix.com.au

Payment Methods

- Credit / Debit Cards
- PAYPAL

- EFT

- Square

- Stripe

- Offline Payments

Copyright

We always take copyright seriously.

 

All Puppypix | Marley & Boof materials are protected by copyright law and may not be reproduced without prior written permission.

 

Unless otherwise stated:


– Website design is ©Puppypix | Marley & Boof


– Copy is ©Puppypix | Marley & Boof or the original content of contributors / post authors.


– Photography, video, graphics, designs and other visual content on the site is Puppypix | Marley & Boof Photography, photography taken / provided by contributors / post authors, or licensed via stock websites.

 

You are not permitted to copy, transfer, reproduce, alter, crop, build upon, transmit, store, use commercially or remove the copyright or for any of these elements (partially or whole), unless a license or written permission is gained prior.

 

If you wish to discuss the use of our content please contact us at paul@puppypix.com.au

 

©Puppypix | Marley & Boof reserves the right to deny use of our materials on any site, including those that are found to be offensive or inappropriate. You may not in any way suggest that through the use of our materials, that we endorse you, your business or your use of that content.

 

When developing and sharing our content, we take every care to ensure that the original creator is happy for us to do so. It can happen that people have shared or tagged content that is not theirs and/or which they don’t have permission to do so with.

 

If for whatever reason we inadvertently share your content and that is against your wishes, please contact us and we will do our best to immediately rectify the issue or remove it.

 
 
 

Head Office

Marley & Boof Office

Level 5 - 4 Columbia Ct

Baulkham Hills NSW 2153

P: 1300 845 878

E: info@puppypix.com.au

WWCC: WWC2191319E

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© 2023 by Puppypix | Marley & Boof are Trademarks of BConnex Pty Ltd | ABN: 86 621 435 381 | Proudly created by pxlproductions

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