Shipping & Returns
We use Auspost for all Australian deliveries. Standard and Express
Return & Exchange Policy
ONLINE ORDERS CANNOT BE RETURNED IN STORE.
If you're not satisfied with your purchase, please return the items for an exchange or credit.
• All returns must be made within 10 working days of the invoice date with a completed returns form, otherwise your order will be sent back at the customer's expense.
• Returns can take up to 1 week to be processed once we receive them, when your return is processed, we will send you a notification email.
• The cost for returning faulty or incorrectly supplied items will be reimbursed upon proof of receipt.
• Sale items are not eligible for exchange or credit.
• Underwear is not eligible for exchange or credit on return. Socks are not eligible for exchange or credit once removed from packaging.
Online orders can be returned to:
Attn: Product Returns
19 Ekala Ave
The Ponds NSW 2729
We recommend using a tracked courier service for any returns.
Any purchases from our retail stores must be returned at a retail store – see below.
Exchanges must be made within 10 working days from the date of receipt – exchanges beyond this period will not be accepted.
The receipt is required as proof of purchase for all exchanges or returns
All products must be returned in original condition with tags
Faulty items may be exchanged or returned for a refund upon presentation of your receipt