Shipping & Returns
Shipping Policy
We use Auspost for all Australian deliveries. Standard and Express
Return & Exchange Policy
ONLINE RETURNS.
ONLINE ORDERS CANNOT BE RETURNED IN STORE.
If you're not satisfied with your purchase, please return the items for an exchange or credit.
• All returns must be made within 10 working days of the invoice date with a completed returns form, otherwise your order will be sent back at the customer's expense.
• Returns can take up to 1 week to be processed once we receive them, when your return is processed, we will send you a notification email.
• The cost for returning faulty or incorrectly supplied items will be reimbursed upon proof of receipt.
• Sale items are not eligible for exchange or credit.
• Underwear is not eligible for exchange or credit on return. Socks are not eligible for exchange or credit once removed from packaging.
Online orders can be returned to:
Puppypix
Attn: Product Returns
19 Ekala Ave
The Ponds NSW 2729
Australia
We recommend using a tracked courier service for any returns.
Any purchases from our retail stores must be returned at a retail store – see below.
IN-STORE RETURNS.
Exchanges must be made within 10 working days from the date of receipt – exchanges beyond this period will not be accepted.
-
The receipt is required as proof of purchase for all exchanges or returns
-
All products must be returned in original condition with tags
-
Faulty items may be exchanged or returned for a refund upon presentation of your receipt