Shipping & Returns

Shipping Policy

We use Auspost for all Australian deliveries. Standard and Express

Return & Exchange Policy

ONLINE RETURNS.

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ONLINE ORDERS CANNOT BE RETURNED IN STORE.

 

If you're not satisfied with your purchase, please return the items for an exchange or credit.

 

• All returns must be made within 10 working days of the invoice date with a completed returns form, otherwise your order will be sent back at the customer's expense.

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• Returns can take up to 1 week to be processed once we receive them, when your return is processed, we will send you a notification email.

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• The cost for returning faulty or incorrectly supplied items will be reimbursed upon proof of receipt.

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• Sale items are not eligible for exchange or credit.

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• Underwear is not eligible for exchange or credit on return. Socks are not eligible for exchange or credit once removed from packaging.

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Online orders can be returned to:

 

Puppypix
Attn: Product Returns

19 Ekala Ave

The Ponds NSW 2729 
Australia

 

We recommend using a tracked courier service for any returns.

 

Any purchases from our retail stores must be returned at a retail store – see below.

 

 

IN-STORE RETURNS.

 

Exchanges must be made within 10 working days from the date of receipt – exchanges beyond this period will not be accepted. 

 

  • The receipt is required as proof of purchase for all exchanges or returns

  • All products must be returned in original condition with tags

  • Faulty items may be exchanged or returned for a refund upon presentation of your receipt